A little help before you choose, and after you order. Find answers about FurFree tools, delivery and returns below, or contact us.
Choosing an essential
Which pet hair tool should I choose?
Prefer a compact handheld brush, a roller with a collection chamber, a hand-worn mitt, or a broad brush with a smaller detail brush? Our cleanup tool guide compares all four by how you use them. They are for suitable household fabrics; read care instructions and test a hidden area first. Results vary by fabric and hair type.
Are the fabric-cleaning tools also grooming tools?
No. Keep household fabric cleanup separate from direct pet care. Our Soft Silicone Bath Brush and Foldaway Grooming Comb have their own use and care instructions. Stop if your pet shows discomfort.
What does the hair remover two-pack include?
Two Reusable Pet Hair Remover brushes in the same selected color. At $24.99, the two-pack saves $14.99 compared with buying two $19.99 singles separately ($39.98). Select a color marked “Two-pack” on the product page. Prices are in USD, before tax or checkout discounts; check the product page for current options.
How do I choose a feeder or enrichment activity?
Use a slow-feeder bowl for everyday dry meals, a press puzzle for supervised dry treats or food, a textured mat for suitable soft food, or a snuffle mat for supervised dry-food searching. Explore Mealtime & Enrichment to see what each includes. These products are not chew toys.
Shipping and tracking
Where do you ship, and what does it cost?
We currently ship to the United States. Standard US shipping is free for products in our Everyday Essentials collection.
When should my order arrive?
Orders typically need 1–3 days for processing before dispatch, plus an estimated 5–11 days in transit. Arrival dates are estimates; delays and destination can affect delivery. Our fulfillment partners ship from overseas, and multiple items may arrive separately.
Where is my tracking information?
Tracking details are sent to the email used at checkout when your order is dispatched. Updates may take time after the carrier receives the parcel. If tracking is delayed or a parcel is missing, contact us with your order number.
Can the nail grinder be sent to a PO box?
The rechargeable nail grinder requires a physical US street address. Its selected delivery service does not support PO boxes. Read the full shipping policy.
Returns and order help
How do I request a return?
Contact us within 14 days of delivery with your order number, item and reason. Items must be unused, in their original condition, with original packaging and all included parts. Contact us before sending anything back so we can confirm eligibility and provide instructions. Change-of-mind return shipping is your responsibility. Read the return and refund policy for all conditions.
What if my item arrives damaged, defective or incorrect?
Email us with your order number and photos. We will review the issue and arrange the appropriate remedy and any approved return shipping at our expense, as explained in our return policy.
Can I change or cancel an order?
Email as soon as possible. Changes cannot be guaranteed after fulfillment begins.
How do I contact FurFree?
Email furfreeshop01@gmail.com or use our contact form. For an existing order, include your order number and checkout email. For product advice, tell us the tool, color or pack you are considering.